Privacy Policy

Introduction

Maxteriors Exterior Lighting (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered communication services, including our SMS/text messaging services.

Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, email address
• Communication Data: Content of text messages and conversations with our automated agent
• Lead Information: Lighting project interests, service area, scheduling preferences, and qualification details
• Technical Data: Device information, IP address, browser type, and usage patterns
• Appointment Records: Consultation scheduling and follow-up data

SMS/Text Messaging Privacy

When you provide your phone number and consent to receive text messages from Maxteriors Exterior Lighting:

• Your phone number will be used solely for the purpose of sending you relevant communications about lighting inquiries, appointment scheduling, and project follow-up
• Message frequency varies based on your interactions and inquiries
• Message and data rates may apply depending on your mobile carrier plan
• We do not sell, rent, or share your phone number with third parties for their marketing purposes
• Your consent to receive SMS messages is not a condition of purchasing any goods or services

Opt-Out: You can opt out of receiving text messages at any time by replying STOP to any message. You will receive a confirmation message and will no longer receive SMS communications from that campaign.

Help: For assistance, reply HELP to any message or contact us at the information provided below.

How We Use Your Information

We use the information we collect to:

• Facilitate communication between prospective clients and our team
• Qualify project inquiries and schedule consultations
• Provide and improve our automated communication services
• Send relevant follow-up communications via SMS or email
• Analyze usage patterns to enhance our service quality
• Comply with legal obligations and enforce our terms

Information Sharing

We may share your information with:

• Service Providers: Third-party vendors who assist in providing our services (e.g., SMS delivery, CRM integrations)
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. SMS opt-out requests are processed immediately and your number will be added to our suppression list.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of certain data processing activities
• Withdraw consent for SMS communications at any time

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Maxteriors Exterior Lighting
Email: maxteriors@gmail.com
Website: maxteriorslighting.com